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    Frequently Asked Questions

    Do you ship anywhere outside of Canada?

    Unfortunately, at this time, we do not ship outside of Canada.  It is our goal to deliver premium cannabis products to Canadians.

    When will my order ship?

    Your order will usually ship within 24 hours of receiving payment.

    What are the shipping fees?

    Shipping is free for orders over $150. A flat rate shipping fee of $20 will be applied to all orders under $150.

    What happens if I don’t get my package?

    Your order should arrive no later than 2 business days from the estimated arrival date. If it is beyond this window (5 to 7 business days), we will open an investigation with the delivery service to try and locate your package. If the parcel is deemed lost, after the investigation, we will replace it for free. No refunds will be issued. Please remain patient as we work through this process.

    Where do you ship from?

    We are located in Canada and we can ship to anywhere in the Country.

    What methods of payment do you accept?

    We ONLY accept Interact e-Transfer through online banking services.

    Please make the payment to: [email protected]

    NOTE – Your financial institution makes you choose a password please use “cannabisclub” (without the quotes).

    Please use your Order ID as the message in your Interact e-Transfer or make sure the first and last name matches the name on which the Interact e-Transfer is coming from.  Your order will not be processed or shipped until the funds have cleared.

    Can I cancel my order and get a refund after already paying?

    Unfortunately we do not offer refunds of any kind after payment is accepted/processed. 

    How do I send an Interac e-Transfer?

    Learn more about Interac e-Transfers Click HERE

    Setting up your online banking is a quick set up and sending an Interac e-Transfer takes just a few moments.

    e-Transfers can take up to 30-min to be received. Upon which you will receive a confirmation when we process your payment to your email your bank account is set up with. 

    If you want to know the process for your particular bank, Google your “your bank’s name” + Interac eTransfer.

    I sent my email transfer in but it hasn’t been accepted.

    It will be accepted after we deposit your Interac e-Transfer into our account. Your financial institution makes you choose a password please use “cannabisclub” (without the quotes).

    What will happen to my order if I don’t submit payment?

    We will hold on to the order for a few days. After 4-5 days we will cancel your order and you will have to resubmit it. 

    Can I add/edit/cancel my order?

    If your order has already been processed for shipping or payment has been processed we can’t change your order. You can always check with us, but it’s recommended you double check your Cart to make sure you have everything you need. You can always cancel it by sending us an email and resubmit a different order. Please let us know if you do, so that we can cancel the first order.

    My tracking information has not updated recently? What do I do?

    Our delivery service has an internal scanning system that automatically generates tracking information. Generally, packages arrive within a day or two of their estimated delivery date. Sometimes, scans are missed, which may create minor delays.

    How can I see where my package is?

    After your payment has been confirmed you will see an updated invoice with a Tracking Number attached.

    SectionMy tracking number indicates “successful delivery” but I have not received my order. What do I do?

    There are a couple scenarios that may have caused this to happen

    • sometimes the package is accidentally delivered to the wrong mailbox or a neighbour
    • sometimes the worker will scan all their packages, indicating that it was “successfully delivered” and then will start their day of deliveries 

    However, if your order has still not arrived after a day or two, let us know and we will open an investigation with the delivery service to try and locate your package. If they can locate the package, they will ship it to you and you’ll get it a few days later. If the parcel is deemed lost, after the investigation, we will replace it for free. No refunds will be issued. Please remain patient as we work through this process, sometimes it can take up to 10 days; we want to get you your package in a timely manner!

    My tracking number does not work. What do I do?

    Tracking numbers are issued to you once your payment is received. However, this email will be sent to you prior to the package being scanned by the delivery service.  So please wait 24 hours before trying to use your tracking number. If after a day or two, the tracking number is still not registering, contact us and we will investigate the matter further.